Information you provide
When you submit an application brief, we may receive your name, business email, company, region, process selection, thickness range and message. You may also choose to provide equipment identifiers, photographs, cut observations or controller events. Do not submit confidential drawings, government identifiers, payment details, health information or export-controlled files through a general inquiry form.
Automatically collected information
Standard server records may include the requested page, time, device or browser characteristics, approximate network location, referral source and diagnostic events. These records help operate the website, investigate errors and protect forms from abuse. Where consent is required for nonessential analytics, the applicable consent control governs that collection.
How information is used
Information may be used to route an inquiry, understand the application, request missing evidence, provide product or service information, maintain communication records, improve website reliability, enforce terms and comply with legal obligations. Technical evidence is evaluated only to the extent needed for the requested interaction and does not become a production authorization.
Sharing and service providers
Information may be shared with authorized regional teams, distributors, application specialists or service providers when needed to respond, host the service, secure systems or meet law. The receiving party should receive only the information needed for its role. We do not ask users to treat a general website form as a secure controlled-file exchange.
Retention and security
Records are retained for the operational, contractual, safety or legal period appropriate to the inquiry and then deleted or de-identified according to applicable practice. Administrative, technical and organizational controls reduce risk, but no internet transmission or storage method can guarantee absolute security. Users should confirm an approved transfer route before sending sensitive production information.
Your choices
Depending on jurisdiction, you may request access, correction, deletion, restriction, portability or an objection to certain processing. Some records may be retained when law, safety, dispute handling or contractual obligations require it. Identity and authority may need to be verified before a request is completed.
International handling and updates
A global inquiry may be routed across borders to the relevant team. Appropriate transfer safeguards are applied where required. This notice may change as technology, routing and legal requirements change; the current version applies from publication.
Privacy contact
Use the contact page for a privacy request. State the type of request and the business email used in the inquiry. Do not include unrelated confidential technical files.